Technical Account Manager (Americas)

Client Services · Austin, Texas
Department Client Services
Employment Type Full-Time Employee
Minimum Experience Experienced

Technical Account Manager (Americas)


Hi! We’re, a global Open Source Managed Service Provider with a fully remote team spanning Asia Pacific, Americas, and EMEA time zones. We manage hosting services for our clients worldwide, and our mission is to be the foremost open web hosting company providing technical advice, support, and a platform that is scalable, reliable, flexible and secure, built collaboratively with our customers.

We’re looking for a Technical Account Manager (TAM) to join our remote team. As a Technical Account Manager with you’ll be supporting our mission by ensuring our customer’s success in using our services. You’ll provide advice and insights to the customer on the health and status of their engagement with us, helping them develop a long term project roadmap, and long term relationship with

You’ll be key to the long term success of, spotting opportunities to further develop your clients’ relationships and engagements with our services, and ensuring we maintain a reputation of being collaborative and trustworthy. If you feel like this could be the role for you, then come and join a team of open source enthusiasts, committed to providing flexible hosting solutions in an open, transparent work environment, and having fun doing it.

What you’ll be doing: 

  • Guiding and building long term, strategic relationships with’s customers
  • Delivering key information and updates to stakeholders, whether it be via Zoom, or face to face
  • Providing strategic advice to customers, including on technical and architectural matters
  • Helping to implement best practices, from automation, devops, security, to development
  • Empowering customers to leverage Lagoon and the broader platform to its fullest
  • Escalating customer impacting issues to internal teams (e.g. product, support, platform)
  • Communicating via gifs and emojis

What you’ll bring: 

  • Experience guiding long term client relationships relating to Cloud, Managed Services, PaaS or SaaS solutions 
  • Experience in web hosting, and technologies that surround that
  • Comfort discussing technical topics with clients, and turning these discussions into viable solutions
  • A collaborative and honest approach to team and client relationships
  • Comfort communicating in English 

Work location:

  • Location is not important, although we have a preference for an AMER time zone for your working hours is dedicated to providing a work environment of trust, transparency, and inclusion for everyone. As a fully remote company we offer flexibility when it comes to working hours and location. Here’s some other things you can expect from us

What we’ll bring:

  • A fully distributed team of creative colleagues in a flat, open and transparent organization - Meet the team, or read our handbook
  • Flexible working hours, and time off in lieu when you work overhours
  • Fully Remote working 
  • 5 paid days off a year for conference attendance or education related commitments 
  • An annual education benefit of $1,500 or equivalent to dedicate to your professional development
  • An annual wellbeing benefit of $500 or equivalent to dedicate to your physical or mental health 
  • A connectivity benefit of $100 or equivalent a month, to help with internet/data costs
  • Your own annual tech budget, with full initial setup provided
  • Sweet, sweet Swag - Hoodies and other goodies 
  • Quest! - After 3 years, you’ll get 3 weeks paid off work to undertake a profound personal goal, or undertake a bucket list type challenge

So what’s next?: 

Apply! Send us your CV and cover letter showcasing who you are, your technical skills, and anything else you think we should know! If you’d like to find out more about and the wider Amazee Group, then you can, here!

The Team.

Thank You

Your application was submitted successfully.

  • Location
    Austin, Texas
  • Department
    Client Services
  • Employment Type
    Full-Time Employee
  • Minimum Experience